Refund policy

Last updated: 15 November 2026

Changed your mind? You have 14 days.

If you buy from us online, you can cancel your order for any reason within 14 days of the day you receive it (if your order arrives in separate parcels, the 14 days start when you receive the last one). You can also cancel before your order arrives. You don't need to give a reason.

  1. Tell us within 14 days of receiving your item: email sparknfind.com@outlook.com, or send the cancellation form below.
  2. We'll reply with the returns address.
  3. Send the item back within 14 days of telling us.

You pay the cost of sending a change-of-mind return. Please send it tracked, as it's yours to look after until it reaches us. You can open and check the item as you would in a shop. If it has been used more than that, we may take something off the refund to cover the drop in value.

We refund the price you paid plus the standard delivery cost within 14 days of receiving the item back, or of you showing us proof you've posted it, whichever comes first. If you cancel before your order has been sent, we refund you within 14 days of you telling us. The refund goes back to your original payment method, and there is no fee for it.

Faulty, damaged or wrong item?

Email sparknfind.com@outlook.com with your order number and a photo. You don't pay to return a faulty or wrong item.

  • Within 30 days of delivery: you can reject it and get a full refund.
  • After 30 days (up to 6 months): we'll repair or replace it. If that doesn't work, you can have a refund.

Your legal rights continue after that too.

Cancellation form

You can use this form, or just email us with the same details.

To: SparknFind, sparknfind.com@outlook.com
I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on / received on: [dates]
Order number: [number]
Your name: [name]
Your address: [address]
Signature (only if sending this form on paper):
Date: [date]

Your rights

Nothing in this policy affects your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.